Privacy Policy

Effective Date: January 28, 2026

BookCourtsNow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-tenant court reservation platform.

1. Information We Collect

1.1 Information You Provide

When you register an account or use our services, we collect:

• Account Information: Username, password (stored securely as a hash), first name, last name, phone number, and gender
• Profile Information: Player rating (if applicable)
• Community/Tenant Information: Community name, address, city, state, zip code, and timezone preferences
• Reservation Details: Court reservations, time slots, participant information, and comments
• Communication Data: Messages sent through our contact forms and support requests
• Payment Information: Billing details processed through Stripe (we do not store full credit card numbers)

1.2 Automatically Collected Information

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, features used, access times, and interaction patterns
• Cookies and Session Data: Authentication cookies, session identifiers, and preference settings
• Error Logs: System errors, diagnostic information, and performance metrics

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Create and manage your account, process court reservations, and facilitate group bookings
• Multi-Tenant Isolation: Ensure strict data separation between different communities using our platform
• Communication: Send reservation confirmations, notifications, and respond to support requests
• Payment Processing: Process subscription payments and trial periods through Stripe
• Platform Improvement: Analyze usage patterns, fix bugs, and enhance functionality
• Security: Detect and prevent fraud, unauthorized access, and security incidents
• Legal Compliance: Comply with applicable laws, regulations, and legal processes

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

3.1 Within Your Community

• Your profile information (name, phone, player rating) may be visible to other members within your community/tenant
• Reservation details are shared with participants in group bookings
• Community administrators can view user information for members in their community

3.2 Service Providers

We work with trusted third-party service providers who assist us in operating our platform:

• Stripe: Payment processing and subscription management
• Email Services: Sending reservation confirmations and notifications
• Hosting Providers: Secure cloud infrastructure and database hosting

These providers have access only to information necessary to perform their functions and are obligated to protect your data.

3.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes (subpoenas, court orders, government requests)
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities
• Enforcement of our Terms of Service

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Authentication: Keep you logged in and maintain your session
• Preferences: Remember your settings and timezone
• Security: Protect against unauthorized access and cross-site request forgery
• Analytics: Understand how users interact with our platform (anonymous usage statistics)

We do not use cookies for advertising or tracking you across other websites. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: HTTPS/TLS encryption for data in transit
• Password Security: Passwords are hashed using secure algorithms and never stored in plain text
• Multi-Tenant Isolation: Strict data separation between communities with claims-based authentication
• Access Controls: Role-based access restrictions and administrative controls
• Regular Audits: Security monitoring, error logging, and vulnerability assessments

However, no system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security against all potential threats.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations (tax records, financial reporting)
• Resolve disputes and enforce agreements
• Maintain business records and audit trails

Reservation history and activity logs are retained for operational and legal purposes. Error logs and diagnostic data are retained for system maintenance and improvement.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information through your account settings
• Deletion: Request deletion of your account and associated data
• Opt-Out: Unsubscribe from non-essential emails (reservation confirmations may still be sent)
• Data Portability: Request your data in a portable format
• Restriction: Request limitation of processing in certain circumstances

To exercise these rights, please contact us using the form below. We will respond within a reasonable timeframe as required by applicable law.

8. Children's Privacy

BookCourtsNow is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately, and we will delete it promptly.

9. Multi-Tenant Data Isolation

Our platform serves multiple communities (tenants) while ensuring strict data separation:

• Each community's data is logically isolated and accessible only to members of that community
• Community administrators can only manage users and data within their own community
• System administrators have access across tenants for platform maintenance and support purposes

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (subject to certain exceptions)
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your CCPA rights

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

• Posting the updated policy on this page with a new effective date
• Sending an email notification for material changes (if you have opted in)
• Displaying a banner or notice on the platform

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

You may also reach us via email or postal mail as provided through our contact form.

Summary: We collect the minimum information necessary to operate our court reservation platform. We protect your data with industry-standard security measures, ensure strict separation between communities, and do not sell your information to third parties. You have control over your data and can exercise your privacy rights at any time.